BP Call Center Operator: “We’re A Diversion” To Prevent Access To “Corporate Offices”
No wonder BP is gagging it's workers.
“Nothing being done to help” victims
"A contracted operator with BP said calls from concerned citizens are falling on deaf ears.
For this story, we’ll refer to her as “Janice.”
Janice told 11 News she’s one of 100 operators at the BP Call Center in West Houston. They answer phones from the hotline number designated for the Vessel of Opportunity Program and for cleanup ideas.
“We take all your information and then we have nothing to give them, nothing to give them,” said Janice.
Janice said calls about the oil disaster are non-stop and that operators are just warm bodies on the other end of the phone.
“We’re a diversion to stop them from really getting to the corporate office, to the big people,” said Janice.
The calls come in from around the world, but it’s the desperation of those on the Gulf Coast that has affected her the most.
“I don’t want to get emotional, but it’s so frustrating when these people live right there and nothing is being done to help them,” the operator said.
For weeks on end, twelve hours a day, there is a little secret that Janice says she has witnessed firsthand.
Because the operators believe the calls never get past them, some don’t even bother taking notes.
“And they just put down, type ‘blah blah blah.’ No information, just ‘blah blah blah,’” Janice admitted."
"We Don't Need This on Camera": BP's Crappy Cleanup Job
"We paddled on and pulled up on Grande Terre, where the oil stretched as far as we could see in deep dark pools. We encountered a cleanup crew supervisor gunning around on his ATV, who said there were all of 30 workers on the whole island, which he said is five miles long. For the hour we walked around, only three of them were working anyway, while the rest sat in the shade. And the work consisted of somewhat haphazardly laying down paper towels. [Update/clarification: Though the workers referred to them as paper towels, they are indeed slightly thicker, oil-absorbent pads, as several commenters have pointed out. Since that wouldn't be clear to everyone from the pictures, I definitely should have been less cheeky and more specific: These are very fancy towels that a few dudes are dropping along the shore to combat the multimillion-gallon spill.]"
Has BP Tapped The Fires of Hell?
"For in fact, there is one crisis that greatly overshadows all of them: the seabed irruption in the Gulf of Mexico. We won’t even pretend any longer that there is a market “angle” to this story. In fact, the markets are a sides show, and politics a droll burlesque, in comparison to the geophysical dreadnought taking shape in the Gulf. Because it could eventually threaten all life on this planet, there may be no “investable issues” here.
The problem is no longer a leak or a spill, you see, but a volcanic gusher – one that appears to be defeating the efforts of the most capable petroleum engineers in the world. More and more, it is looking like a sci-fi disaster film with no hero and an unhappy ending. Even our supposed best hope for containing the gusher – a second well that would intersect and plug the leak by sometime in August – may be doomed to failure, since the well casing itself may be too damaged to seal off. Read about it by clicking here. But the scariest story currently making the rounds is that there are fissures springing up all over the seabed, and that if the weak bedrock that holds the oil gives way, it will release a quantity of hydrocarbons greater in volume than the Gulf itself."
“Nothing being done to help” victims
"A contracted operator with BP said calls from concerned citizens are falling on deaf ears.
For this story, we’ll refer to her as “Janice.”
Janice told 11 News she’s one of 100 operators at the BP Call Center in West Houston. They answer phones from the hotline number designated for the Vessel of Opportunity Program and for cleanup ideas.
“We take all your information and then we have nothing to give them, nothing to give them,” said Janice.
Janice said calls about the oil disaster are non-stop and that operators are just warm bodies on the other end of the phone.
“We’re a diversion to stop them from really getting to the corporate office, to the big people,” said Janice.
The calls come in from around the world, but it’s the desperation of those on the Gulf Coast that has affected her the most.
“I don’t want to get emotional, but it’s so frustrating when these people live right there and nothing is being done to help them,” the operator said.
For weeks on end, twelve hours a day, there is a little secret that Janice says she has witnessed firsthand.
Because the operators believe the calls never get past them, some don’t even bother taking notes.
“And they just put down, type ‘blah blah blah.’ No information, just ‘blah blah blah,’” Janice admitted."
"We Don't Need This on Camera": BP's Crappy Cleanup Job
"We paddled on and pulled up on Grande Terre, where the oil stretched as far as we could see in deep dark pools. We encountered a cleanup crew supervisor gunning around on his ATV, who said there were all of 30 workers on the whole island, which he said is five miles long. For the hour we walked around, only three of them were working anyway, while the rest sat in the shade. And the work consisted of somewhat haphazardly laying down paper towels. [Update/clarification: Though the workers referred to them as paper towels, they are indeed slightly thicker, oil-absorbent pads, as several commenters have pointed out. Since that wouldn't be clear to everyone from the pictures, I definitely should have been less cheeky and more specific: These are very fancy towels that a few dudes are dropping along the shore to combat the multimillion-gallon spill.]"
Has BP Tapped The Fires of Hell?
"For in fact, there is one crisis that greatly overshadows all of them: the seabed irruption in the Gulf of Mexico. We won’t even pretend any longer that there is a market “angle” to this story. In fact, the markets are a sides show, and politics a droll burlesque, in comparison to the geophysical dreadnought taking shape in the Gulf. Because it could eventually threaten all life on this planet, there may be no “investable issues” here.
The problem is no longer a leak or a spill, you see, but a volcanic gusher – one that appears to be defeating the efforts of the most capable petroleum engineers in the world. More and more, it is looking like a sci-fi disaster film with no hero and an unhappy ending. Even our supposed best hope for containing the gusher – a second well that would intersect and plug the leak by sometime in August – may be doomed to failure, since the well casing itself may be too damaged to seal off. Read about it by clicking here. But the scariest story currently making the rounds is that there are fissures springing up all over the seabed, and that if the weak bedrock that holds the oil gives way, it will release a quantity of hydrocarbons greater in volume than the Gulf itself."
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